When I upload my files for conversion the process stalls at “uploading”, what should I do?

When you upload your files for conversion, the loader will go through the following actions: Uploading, Converting PDF to HTML, Converting HTML to XHTML, Extracting Elements, Writing Elements, Validating, and Generating Report.

In some cases, the process will not move past “Uploading”, which is likely because your connection to the portal has timed out.

If this happens, you need to log out of the portal and make sure you are logged out before you retry by logging in, uploading your files and pressing convert.

If this issue persists, reach out to support@parseport.com and we will help you out.