1. ParsePort FAQ
  2. General Questions

I started the conversion and left my computer, when I came back the conversion was done, but I cannot download the report?

To keep your data secure, we do not store any data you upload, and our system will flush out uploaded information on a regular basis.

Because of this, you may experience that the system times out if you take too long (usually more than 15 minutes) from finished conversion until you download the report. If this happens, all you need to do, is go back and upload your files for conversion again, it will only take a couple of minutes.