I received an email with a link to setup login credentials, but it doesn’t work, what should I do?

When you’ve gone through the onboarding process, you will receive an email with instructions on setting up your login credentials. The email contains a link which expires after 2 weeks, that allows you to create one set of credentials. 



If for some reason the link has expired before you get a chance to use it, go to portal login screen and click “Forgot Password”. When you input your email and click “reset link”, you will receive a new email with instructions to set up your password. Therefore, you do not need to fill the request form again unless you are indicated to do so by our customer support team.