1. ParsePort FAQ
  2. General Questions

Can we avoid sharing our unpublished figures when we need support?

When you need support or if you need to update the mapping of your file, you may be asked to provide our support team with your Excel template, but your template may contain unpublished figures that you don't want to share outside of your own team.

This is absolutely no problem.

If you change all the figures you don't want us to see to 0 (zero) we will still be able to handle any mapping request or help you troubleshoot any errors, and you get to keep your unpublished figures secret.