I have inserted a hyperlink in my PDF but it does not light up.

It can be caused by different reasons. First, we need to ensure that the hyperlink is correctly configured with the necessary parameters. Secondly, we need to check the URL used. If it does not contain ParsePort’s prefix plus the default format for a weblink, it won't work. Contact your Customer Success Engineer assigned for extra help if the problem persists and we will be happy to assist you.