Last reviewed: 20/9-2024
It can be caused by different reasons. First, we need to ensure that the hyperlink is correctly configured with the necessary parameters. Secondly, we need to check the URL used. If it does not contain ParsePort’s prefix plus the default format for a weblink, it won't work.
Please refer to our Troubleshooting guide here.
Contact ParsePort’s support team for extra help if the problem persists and we will be happy to assist you.